How we rank and recommend trips

Under rule 6 of the Consumer Protection (E-Commerce) Rules 2020 we publish the main parameters that decide the order you see trips in, and how important each one is. We do not accept payment for a higher position in search results or on the home page.

1. 1

   What you searched for

   Most important

   Destination, dates, starting city and any filters you set. A trip that does not match what you asked for is not shown, whatever else is true about it.

2. 2

   Departure date

   High

   Trips departing sooner appear before trips departing later within the same match.

3. 3

   Availability

   High

   Trips with no seats left are ranked below trips you can actually book.

4. 4

   Traveller ratings

   Medium

   The average rating of the operator across their completed trips, and how many reviews it rests on. A high score from very few reviews carries less weight than the same score from many.

5. 5

   Completed trips

   Medium

   How many trips the operator has actually run on Ghumooz, as opposed to listed.

6. 6

   Listing completeness

   Low

   Trips with a full itinerary, photographs and stated inclusions rank above sparse listings for the same search.

Differentiated treatment of sellers

• A "Verified" badge is granted by Ghumooz after we have checked an operator's registration documents. It is not for sale and it does not change ranking; it is displayed so you know what we have checked.
• A "Top rated" badge is applied automatically from ratings and review count, using one threshold that is the same for every operator.
• Operators on our paid Premium plan get additional tools for running their own trips — customer messaging, automations, reporting. Those tools do not affect where their trips appear in your search results.
• A "Premium host" badge means the operator subscribes to our paid Premium plan; it is not a quality or verification signal and it does not affect ranking.
• We do not favour any operator in which Ghumooz or its officers hold an interest, and Ghumooz does not itself sell trips on this marketplace.